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Frequently Asked Questions

The material in this question and answer series is for your information only. It is not legal advice and is not designed to be used in place of legal advice. You should consult your own attorney for legal advice. The St. Joseph Legal Department provides this series to provide a general summary of procedures concerning violations of city ordinances in the City of St. Joseph, Missouri. It is issued to inform generally, not to advise of specific rights. As with any general information, the answers given here may not specifically apply to you.
How are the monthly sewer bills determined?
Residential charges are calculated on an average use (units) obtained for the periods ending January, February and March annually. This “winter average” amount takes effect with the April billing cycle. If a customer is not at a residence during the period this average is determined, they will be billed a default of five (5) units until a history of 60-90 days is obtained. Adjustments may be made retroactively if the historic usage is shown to be less than the winter average.

Commercial and industrial charges are based upon actual usage monthly.

Sewer surcharge customers are billed monthly separately based on actual usage, along with surcharges for Biochemical Oxygen Demand (BOD), Suspended Solids (SS) and Fats, Oils & Grease (FOG). Wholesale customers are billed at the wholesale rates.

Missouri American Water provides weekly file downloads into the City billing software. The goal of the City’s Utility Billing Division is to get bills out within five (5) business days of each download.

Show All Answers

1. Rate Determination
2. How are the monthly sewer bills determined?
3. How can sewer bills be paid?
4. How will overdue accounts be handled?
5. How do I change, initiate or cancel my sewer service?
6. Can my due date be changed?